Shipping
Rush Shipping is not available at this time.
Please allow 20 business days (excluding weekends and holidays) for your order to be completed. The reason for this is that most of our items are customized by allowing you to select the style, color, size and/or phrase of your choice. Some orders may ship sooner if the item is in stock.
We encourage you to track the progress of your order by signing in to our website to review your order status, or by contacting Customer Service at customerservice@jusnata.com.
We regularly use USPS (United States Postal Service) for our shipping needs along with DELIVERY CONFIRMATION service and/or SIGNATURE REQUIRED at our discretion. Once your order is completed, delivery takes approximately 3 to 5 business days (excluding weekends and holidays). During high volume holiday seasons, delivery services may vary.
All completed orders will have a tracking number from USPS. This will be provided to you via email once your order is completed. We encourage you to track the progress of your shipment using http://www.usps.com/shipping/trackandconfirm.htm before contacting us.
If you require SIGNATURE CONFIRMATION, please let us know by requesting it in the ORDER COMMENTS BOX at checkout when placing your order or sending an email to Customer Service within 24 hours of placing your order. Please note there is an additional $2.00 fee for this service.
JusNata Spanglish Designs is not responsible for orders that have been left unattended after they are delivered. If you did not receive your package, we will investigate the matter and advise you the date, ZIP Code, time your article was delivered and/or the name of the individual who signed for your package.
International Orders
We are no longer processing international orders. We apologize for the inconvenience.
Returns & Exchanges
All orders are thoroughly examined by our staff to ensure that there are no defects and that item sizes and quantities are accurate prior to shipping. Please note that some items may vary slightly from the image appearing on our website. We reserve the right to update our designs and clothing at any time. We will not accept a returned order that has been washed, worn, or damaged in any way.
If a problem arises with your order, please contact Customer Service at customerservice@jusnata.com within 48 hours. All returns must be returned in a sealed package to: JusNata Spanglish Designs, P.O. Box 2311,
Your return or exchange must be received before we can process a credit or an exchange. If an exchange is not requested and a credit is due, a 25% re-stocking fee will apply based on the price of the order. Please allow a full billing cycle before your credit appears on your credit card statement.
If an exchange is required for a different size, it will be shipped out to you at no additional charge. If an entirely different item is requested as part of an exchange, a 25% re-stocking fee and additional shipping charges will apply. Please allow 20 business days for your exchange to be completed and shipped.
Back-orders
We try very hard to keep ample supplies of our products on hand, however every so often we find ourselves out of stock, sometimes on specific sizes or colors for popular items. If an item is back-ordered, we will ship it out to you as soon as it is made available which can take up to 20 business days. If it takes longer than our policy states, you have the choice of selecting a substitute item of equal value or to cancel your order altogether. Simply canceling because you cannot wait the 20 business days for your order to be completed will result in a 25% re-stocking fee based on the price of your order.
